Life-Threatening Emergencies

If a guest mentions fire, smoke, a medical emergency, a gas leak, carbon monoxide, or any threat to personal safety, HostTalk immediately:

• Instructs the guest to call 911 without delay
• Sends an emergency SMS alert to the property host instantly
• Logs the full conversation for follow-up
• Does not attempt to troubleshoot or resolve — safety takes priority over everything

HostTalk never delays or qualifies this response. The instruction to call 911 is immediate and unconditional.

Property Emergencies

For urgent but non-life-threatening situations — flooding, no heat, power outages, burst pipes — HostTalk:

• Immediately notifies the host via SMS with the guest's number and situation
• Informs the guest that their host has been alerted and will respond within the configured timeframe
• Provides any immediately helpful information from the property knowledge base (e.g. shutoff valve location)
• Logs the incident as urgent in the property dashboard

What Property Managers Need to Configure

Before your HostTalk number goes live, you must set:

• Primary emergency contact — Your mobile number — you will receive an immediate SMS for any emergency trigger
• Secondary emergency contact — A co-host or backup contact if you are unreachable
• Response time commitment — How quickly you commit to calling back a guest in a property emergency (shown to guests)
• Local emergency number — Pre-filled as 911 for North America, editable for international properties

HostTalk will not activate a property phone number until a primary emergency contact is configured.

Important Limitations

HostTalk is an AI voice and SMS assistant. It is not:

• A substitute for 911 or local emergency services
• A monitoring service or alarm system
• Able to dispatch help or contact emergency services directly
• A guarantee of host availability

If you or someone at the property is in immediate danger, always call 911 first.