Legal
Cookie Policy
This policy explains what cookies HostTalk uses, why we use them, and how you can control them. Cookies are only used on the web dashboard and marketing site — not during phone calls.
What Are Cookies
Cookies are small text files placed on your device when you visit a website. They help the site remember your preferences, keep you logged in, and understand how you interact with the platform. HostTalk uses cookies only on the dashboard web application and marketing website — never during or after guest phone calls.
Cookies We Use
Essential Cookies — Always Active
These cookies are strictly necessary for the platform to function. They cannot be disabled.
| Cookie | Purpose | Duration |
|---|---|---|
| hostalk_session | Keeps you logged into your dashboard | Session |
| hostalk_auth | Authenticates your account securely | 30 days |
| csrf_token | Prevents cross-site request forgery attacks | Session |
Analytics Cookies — Enabled by Default
We use analytics to understand how property managers use the dashboard so we can improve it. All data is anonymized and aggregated.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Measures page visits and feature usage | 2 years |
| _ga_* | Google Analytics | Session tracking | 2 years |
Preference Cookies — Enabled by Default
| Cookie | Purpose | Duration |
|---|---|---|
| hostalk_theme | Remembers your light/dark mode preference | 1 year |
| hostalk_locale | Remembers your language preference | 1 year |
Marketing Cookies — Disabled by Default
We do not currently use marketing or advertising tracking cookies. If this changes, we will update this policy and ask for your explicit consent before placing any marketing cookies.
Cookies We Do Not Use
- Third-party advertising or retargeting cookies
- Data shared with ad networks
- Browser fingerprinting or cross-site tracking technologies
- Any tracking during or after guest phone calls
How to Control Cookies
In Your Browser
You can manage, block, or delete cookies through your browser settings. Note that disabling essential cookies will prevent you from logging into your HostTalk dashboard.
- Chrome: Settings → Privacy and Security → Cookies
- Safari: Preferences → Privacy → Manage Website Data
- Firefox: Options → Privacy & Security → Cookies and Site Data
- Edge: Settings → Privacy, Search and Services → Cookies
In the Cookie Banner
When you first visit hostalk.app, a cookie consent banner allows you to accept or decline non-essential cookies. You can change your preference at any time by clicking "Cookie Preferences" in the footer.
Third-Party Cookies
Our payment processor Stripe may set cookies during the checkout and billing process. These are governed by Stripe's own privacy policy at stripe.com/privacy. We do not control or have access to Stripe's cookies.
Updates to This Policy
We may update this Cookie Policy from time to time. We will post changes at hostalk.app/cookie-policy with a new effective date. We will notify you of material changes via email or the in-app cookie banner.
Contact
Questions about our use of cookies or data? Contact us at privacy@hostalk.app.
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